tERMS & CONDITIONS:

OPEN TERMS: 

Net 30 day terms may be granted upon approval of a signed credit application. A finance charge of 1.5% per month (18% APR) will apply to any unpaid balance beyond established terms. Orders may be subject to a deposit prior to production based on size of order and any available order history.  Captuer Headwear reserves the right to revoke open terms at any time. 

PAYING WITH CREDIT CARDS: 

We accept payment by Visa, Mastercard, Discover and American Express at the time of shipment without a convenience fee. Orders may be subject to a deposit prior to production based on size of order and any available order history. A convenience fee will be added when any open account balance is paid with a credit card. Please note 3rd party credit cards are not an acceptable form of payment.

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ORDERING INFORMATION: 

DROP SHIPPING: 

We allow one drop shipment per PO. When more than one shipment per PO is required, a $ 20.00 fee, per additional drop ship address, applies. International drop shipments are not permitted. Receiver of international shipment must be Captuer account holder.

QUANTITY DISCOUNTS: 

Quantity discounts are per style not per total order volume. 

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DECORATION AND CUSTOM HEADWEAR: 

RETURNS AND CREDITS: 

BLANK (NON DECORATED) CAPS Please alert us if you have product needing to be sent back as no returns will be accepted without a return authorization number. PO or order number must be provided. 

Items returned are subject to a 10% restocking fee or a $20.00 minimum fee. Customer is responsible for freight charges. These requests must be made within 60 days of receipt of product. 

All claims for shortages, damaged goods, etc. must be made within five days of receipt of product. Customer will not be responsible for freight charges for any product sent back as a result of our error. 

Please check all shipments BEFORE decoration application. We cannot accept returned caps after decorating or washing. Caps over 60 days old will not be accepted. Worn caps will not be accepted. 

DECORATED CAPS:

Please alert us if you have product needing to be sent back as no returns will be accepted without a return authorization number. PO or order number must be provided. 

All claims for shortages, damaged goods, incorrect decoration, etc. must be made within five days of receipt of product. Each claim will receive a review by Captuer based on original confirmations and art approvals. 

Customer will not be responsible for freight charges for any product sent back as a result of our error. 

DECORATION CANCELLATION FEE :

A cancellation fee of $ 55.00 will apply, if an order is cancelled after art and digitizing has been completed. A $100.00 cancellation fee will apply if an order is cancelled within 7 days of the confirmed ship date. Please note, if specialty decoration is produced, additional costs of patches, woven labels etc. will be incurred. 

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PRODUCTION: 

MANUFACTURING VARIANCE: 

Please note there is a 1/8” manufacturing variance on decorated items. Any claims that fall within this allowance will not be considered available to be returned or credited. 

COLORS AND STYLES MAY VARY: 

Color shade variations are inherent with any fabric during the dyeing process and we cannot guarantee color shades will match previous shipments. Prolonged exposure to light or moisture may cause fading or discoloration and is not a defect in the cap. Slight imperfections in pigment-dyed and garment-washed caps are a natural feature of these cap styles.

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