A: Our base order minimum is 48 pieces with certain decoration types having a 72 pc design minimum (rubber patches, screen printed patches, and woven labels)
You can change cap colors and embroidery colors in quantities of 12.
A: All turn times start after art is approved and turn times vary based on decoration type and are subject to change based on inventory and time of the year:
Embroidery 4-5 weeks
Leather applique 5 weeks
Patches and labels 5-6 week
A: We do not currently have live inventory available on the website – please reach out to info@captuerheadwear.com for stock questions.
A: We do not offer a rush fee option for the simple fact that if we did everyone would be paying it and we would be back at normal turn times. You are always more than welcome to change your shipping method. If you know you have an event date please communicate that with us at the time of order and we will do our best to make it happen or let you know upfront it isn’t possible.
A: Pricing is based on the quantity of each design not total order quantity. For example if you are ordering 48 pcs with a leather patch and 72 pcs with an embroidered patch you would get 48 piece pricing on the leather design and 72 pc pricing on the patch design.
A: You must have a credit card on file to set up an account. Orders are charged to that card once the order ships out. Some orders may require a 50% deposit at the time of art approval.
A: Blank orders can be returned after an RMA is requested – once you have that number you can ship them back to us for a credit. A restocking fee may be applied
If you receive a custom order that you are unsatisfied with please reach out to the customer service rep who was managing that order and send photos of the caps so we can compare to the approved art. Once we review the caps against the approved art we will work to a solution that best fits the issue.
A: We are not a patch manufacturer so we cannot produce just an order of patches although you are welcome to place an order for the patches on the caps and ask for loose patches with the order. We must have that request at the time of order submission as we cannot add them later.
A: You are welcome to cancel your custom order up until art is approved. Once art has been approved it is put into production and too late to cancel.
A: Once you receive your order confirmation you have 2 days to reply with changes/edits to your order.
Once you receive your art approval you are welcome to request changes. Once you have approved the art we will no longer be able to make changes to your order unless it is a change to shipping method.
A: Order confirmations are sent about 2-3 days after you submit your order. If you have not received an order confirmation after 4 business days from submission please reach out to ensure we have your order.
A: Art is sent about 4-5 days after you receive your order confirmation.
A: We do not charge set up fee’s.
A mock up is included on all new orders and your first revision is free. After your first revision and other changes are subject to a $25.00 art fee
A: We can only provide a pre-production sample for approval on the custom program if the order is 288 pieces or more and the decoration type is embroidery or leather.
All new orders come with art for approval so please ensure you are getting what you want before approving art.
We can send blank stock samples at $5.00 a piece plus ground freight.
A: Our default shipping method is UPS but we can ship Fedex if it is preferred, just let us know at the time of account set up.
A: We do not have in house graphic designers to create your logo but we do have artists that can take your vector logo and set it up per the cap and decoration type and make minor edits to the logo as needed.
A: You have to apply and be approved for an account before you can start ordering with us.
A: Manufacturers produce blanks caps in distribution. Some manufacturers (like ourselves) also decorate the caps. Decorators are regional-middle men who purchase caps from manufacturers and decorate them locally. Typically most headwear manufacturers do not work directly with brands and retailers (must be purchased through licensed resellers or decorator). This is in an effort to insulate themselves from the service involved with helping brands directly. We are one of the only manufacturers who allows direct accounts. Decorators will open accounts for anyone and everyone. As a manufacturer we must be very careful who we open accounts for.
A: If you have a business through which you are purchasing products for resale, you should have a reseller's permit. They are sometimes referred to as a resale number, reseller's license, or sales tax identification number. A resale number will also allow you to purchase items from wholesalers and distributors without paying sales tax. These permits are acquired from the local state in which the business is registered. We require a state issued resellers permit in order to apply for an account unless you live in one of the tax free states: Alaska, Delaware, Montana, New Hampshire, or Oregon.
A: We require all logo files to be submitted in vector format. Vector based files can be AI, EPS, or PDF.